Velour Support

Velour, operated by Syntone AI

Need help with Velour? We're happy to assist. Email us at info@syntoneai.com and we'll get back to you within 2 business days.

Frequently asked questions

How does virtual try-on work?

Upload a full-body photo in your profile, open any outfit, and tap Try On. Velour uses AI image generation to render the outfit on your photo — this usually takes 10–30 seconds. Results are saved so you can revisit them instantly.

Where do the shopping links go?

Tapping Shop this piece shows matching products from retailers around the web. Purchases happen on the retailer's own website — Velour never handles payment, shipping, or returns.

How do I delete my account?

Open the Me tab → Account → Delete Account. This permanently removes your profile, photos, try-on renders, and saved items from our servers.

Don't have the app anymore? Email info@syntoneai.com from your account's email address with the subject "Delete my Velour account" and we'll delete it within 30 days. Full details, including what we keep and why: share.syntoneai.com/account/delete.

Why does Velour ask for my location?

Location is optional and only used to show local weather so we can suggest weather-appropriate outfits. We request approximate (city-level) location only and never store your coordinates.

Legal

Syntone AI · info@syntoneai.com