Privacy Policy

Velour, operated by Syntone AI · Last updated 25 October 2026

This Privacy Policy explains what information Velour ("we", "us", the "App") collects, how we use it, and the choices you have. By using Velour you agree to this policy.

1. Information we collect

• Account information — your email address and display name.
• Profile details you provide — date of birth, gender, height and weight, optional body measurements (bust, waist, hips), country, and style preferences. These personalize your outfit recommendations and fit.
• Approximate location — if you grant permission, we use your device's approximate (city-level) location to show local weather and weather-based outfit suggestions. We request low-accuracy location only and do not store your coordinates.
• Photos you upload — the try-on photo you choose is used to render virtual try-on images. When you upload it, it is automatically checked for prohibited content (Microsoft Azure AI Content Safety). Apart from that check, it is sent to our AI image providers (primarily Microsoft Azure OpenAI Service; see section 3 for the backup providers) only to generate your try-on images. You control whether to upload one, and you can remove it at any time.
• Usage activity — outfits you save, items you view or click, and try-on requests, so we can improve recommendations. Anonymous visitors are identified only by a random on-device identifier.
• Purchases — when you buy try-on credits, the store transaction ID, the product, the date, and the number of credits granted. Payment itself is handled by Google Play or the App Store; we never receive your card details.
• Reports you submit — if you report an AI-generated image, the reason, any note you add, and which image it was.
• Diagnostics — crash reports, performance data, and basic device information (model, OS version), collected via Sentry to keep the App reliable. An error report can include a random account or device identifier so we can trace the problem; it does not include your name, email address, photos, or location.

2. How we use your information

• To provide the core features: browsing outfits, saving looks, virtual try-on, and shopping links.
• To personalize your feed and recommendations.
• To operate, secure, and improve the App and diagnose problems.

We do not sell your personal information.

3. Service providers

We share data only with the vendors needed to run the App, under their own terms:

• Supabase — authentication and database.
• Microsoft Azure — image storage, backend hosting, and screening uploaded try-on photos for prohibited content (Azure AI Content Safety).
• Microsoft Azure OpenAI Service — our primary virtual try-on image generation. Your try-on photo and the selected outfit image are sent to generate the result.
• Google (Gemini) / OpenAI — backup virtual try-on image generation, used only when the primary provider cannot complete a request. They receive the same two images, only to generate the result.
• SerpAPI / Serper — to find real, shoppable products that match an item. These receive only the item description or image, not your identity.
• WeatherAPI.com — local weather. Your approximate location coordinates are sent to retrieve current conditions; your identity is not shared.
• Sentry — crash and error reporting.
• Google Play Billing / Apple App Store — payment for try-on credit packs, under their own privacy policies. We receive only a transaction record, never your payment details.
• RevenueCat — purchase processing and validation for in-app purchases made through Google Play. It receives your account ID and the purchase record.
• Affiliate networks (Sovrn Commerce, eBay Partner Network, impact.com) — when you tap a shopping link, it opens in your browser through our server, which may route it through one of these networks so the retailer can credit Velour for a purchase. We may earn a commission; it does not change the price you pay. They receive the product link you tapped and an item reference, plus what any website receives from your browser (such as your IP address and browser type) — never your name, email address, or Velour account ID.

Cookies on shopping links. When you open a shopping link, the affiliate network and the retailer may set cookies in your browser so a purchase can be credited to Velour, under their own privacy policies. You can block or delete these cookies in your browser settings; shopping still works, but the purchase may not be credited to us.

4. Children

Velour is not directed to children under 13, and we do not knowingly collect personal information from them. The registration flow prevents selecting a date of birth under 13 years of age.

5. Data retention and your choices

• You can update your profile details in the App at any time.
• You can update or remove your try-on photo from the Me tab.
• You can permanently delete your account from the Me tab ("Delete Account"). Deletion is immediate and cannot be undone. It removes your account, profile, photos, try-on results, saved items, preferences and signed-in activity, and the record of your Google Play purchases held by RevenueCat.
• You can also request deletion without the app: see share.syntoneai.com/account/delete for how to email us a request (processed within 30 days).
• After deletion we keep only what financial compliance and abuse prevention require. None of it contains your name, email address, photos or profile; some of it carries your former account ID, a random identifier we assigned to your account. We keep: purchase records (transaction ID, credits granted and date) with a hash of your account ID; your account ID with a one-way hash of your email address, so the sign-up bonus cannot be claimed twice; if you redeemed an invite, the invite code, that email hash and the random device identifier the app created, so invite rewards cannot be claimed twice; activity from before you signed in, which is recorded against that device identifier; and only the reason and date of any report you filed about an AI-generated image. Usage counters and server logs that contain your account ID are deleted automatically, the counters within 30 days.

6. Security

We use industry-standard measures to protect your data in transit and at rest. No system is perfectly secure, but we work to safeguard your information.

7. Changes

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

8. Contact

Questions about this policy or your data? Email us at info@syntoneai.com.